Many Long Islanders struggled with PSEGLI response to Tropical Storm Isaias

Many Long Islanders struggled with PSEGLI response to Tropical Storm Isaias

A fallen utility pole and trees lies across neighborhood street in Yonkers, following high winds spawned by tropical storm Isaias, Tuesday, Aug. 4, 2020, in New York. (AP Photo/Luke Sheridan)

Tropical Storm Isaias walloped Long Island on Tuesday, with powerful winds that drove down power lines and snapped trees, like toothpicks.  Isaias left thousands of Long Islanders in the dark but reporting those outages proved troublesome for many.  Some PSEGLI customers reported that their power had been out for hours and they were still unable to contact the utility company to report the outage.  PSEGLI offers several methods to report an outage including, a text outage system, phone calls, PSEGLI app and the power companies website.  WALK listeners reported busy signals for hours when trying to call PSEGLI.  Long Islanders said the PSEGLI app and website kept crashing.  The text outage system was also not working properly.  Some Long Islanders even took to social media to look for help in ways to reach PSEGLI during yesterday storm.  Now some Long Island lawmakers, want answers about what happened on Tuesday with PSEGLI.  Town of Hempstead Supervisor Don Clavin told Newsday that his office was going to “call on the governor (NY Governor Andrew Cuomo) to look into this and find out where they dropped the ball”.   Nassau County Executive Laura Curran tweeted, “It’s completely unacceptable that so many residents are still without power and can’t get in contact with @PSEGLI12 hours after a storm we all knew was coming.”


As of 12:08pm 8/5/20 PSEGLI was still reporting a total of 328,698 customers without power

197,383 in Suffolk County

141,608 in Nassau County


(Photo: AP IMAGES)